Privacy Policy

Who We Are and What We Do

Gredaxio provides financial education and resources about regular investing strategies. We're located at Shop 16, Bailey's Arcade, 143 London Cct, Canberra ACT 2601, Australia. When we talk about "we," "us," or "our" in this document, we mean Gredaxio and our team.

We collect and handle personal information as part of running our education platform. This includes everything from the moment you visit our website to when you sign up for programs or reach out with questions.

Information We Collect

We collect different types of information depending on how you interact with us. Some you give us directly, and some we gather automatically through website technology.

Information You Provide Directly

• Name, email address, and phone number when you register or contact us
• Payment details when you enroll in learning programs
• Responses to surveys or feedback forms
• Messages you send through our contact forms or email
• Financial goals and experience level when completing program applications

Information Collected Automatically

• IP address and browser type
• Pages you visit on our site and time spent on each
• Device information and operating system
• Referring website and search terms used to find us
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for specific purposes that help us provide better educational services. Everything we do with your data has a clear reason behind it.

We won't use your information for purposes you haven't agreed to. If we want to use your data in new ways, we'll ask for your permission first.

Sharing and Disclosure

We don't sell or rent your personal information to anyone. That's a promise. But we do share data with specific partners who help us run our business.

Service Providers We Work With

• Payment processors who handle financial transactions securely
• Email service providers who help us send newsletters and program updates
• Website hosting companies that keep our platform running
• Analytics tools that show us how people use our site

All these partners are required to keep your information confidential and use it only for the specific services they provide to us. We choose companies that meet Australian privacy standards.

Your Rights Under Australian Law

The Privacy Act gives you specific rights about your personal information. You can exercise these rights by contacting us anytime.

Access and Correction

You can ask to see what personal information we hold about you. If anything's wrong or outdated, you can request corrections. We'll respond within 30 days and provide the information free of charge unless the request is excessive or complex.

Deletion Requests

You can ask us to delete your personal information. We'll comply unless we need to keep the data for legal reasons, such as tax records or dispute resolution. Even if we can't delete everything, we'll explain why and remove what we can.

Marketing Preferences

Don't want our newsletters anymore? No problem. Every email we send includes an unsubscribe link. You can also contact us directly to update your communication preferences. We'll process your request within 5 business days.

Making Complaints

If you think we've mishandled your information, tell us first. We'll investigate and respond within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

How We Protect Your Data

Security matters to us. We use multiple layers of protection to keep your information safe from unauthorized access, loss, or misuse.

Technical Security Measures

• SSL encryption for all data transmitted through our website
• Secure servers hosted in Australian data centers
• Regular security audits and vulnerability testing
• Restricted access to personal information within our team
• Strong password requirements and two-factor authentication

Physical and Administrative Controls

Our team members who access personal information are trained on privacy requirements and sign confidentiality agreements. We limit access to only those who need it to do their jobs. Physical documents containing personal information are stored securely at our Canberra office.

Data Retention

We keep your information only as long as needed for the purposes we collected it. Different types of data have different retention periods based on legal requirements and business needs.

Typical Retention Periods

• Account information: Kept while your account is active, plus 7 years after closure for tax purposes
• Payment records: Retained for 7 years as required by Australian tax law
• Course completion records: Maintained for 10 years to verify educational credentials
• Marketing contacts: Removed within 60 days of unsubscribing
• Website analytics: Aggregated and anonymized after 26 months

When we no longer need your information, we securely delete or anonymize it so it can't be linked back to you.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. These small files help us remember your preferences and understand how people use our site.

Types of Cookies We Use

Essential cookies keep the website functioning. You can't opt out of these because they're necessary for basic operations like remembering your login.

Analytics cookies help us understand which pages people visit and how long they stay. We use this to improve our content and fix problems.

Preference cookies remember your settings and choices so you don't have to re-enter them each visit.

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how well our website works for you.

International Data Transfers

We primarily store and process data within Australia. However, some of our service providers operate globally, which means your information might be accessed or stored overseas.

When data leaves Australia, we ensure the receiving country has privacy protections comparable to ours, or we use contractual safeguards to protect your information. Currently, some data may be processed in the United States and the European Union through our cloud hosting and email service providers.

By using our services, you consent to these transfers under the safeguards we've described. If you have concerns about where your data goes, contact us for specific details.

Children's Privacy

Our services target adults making financial education decisions. We don't knowingly collect information from anyone under 18 without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us. If we discover we've accidentally collected information from a minor without proper consent, we'll delete it promptly.

Third-Party Links

Our website includes links to other sites that might interest you, like financial news sources or educational resources. Once you click those links, you're subject to that website's privacy policy, not ours.

We try to link only to reputable sites, but we can't control or take responsibility for their privacy practices. Read their policies before sharing personal information.

Changes to This Policy

We update this privacy policy occasionally as our practices evolve or laws change. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top shows when we last revised this document. We encourage you to review it periodically, especially before sharing new information with us.